🛍️ Seller / Vendor Policy for HahuExpress

Last Updated: February 6, 2026

Welcome to HahuExpress. This Seller/Vendor Policy outlines the rules, responsibilities, and expectations for all vendors using our platform.

By registering as a seller, you agree to comply with this policy.

👤 1. Vendor Eligibility

To sell on HahuExpress, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Comply with all applicable laws of Ethiopia

We reserve the right to approve or reject vendor registrations.

🛒 2. Vendor Responsibilities

As a vendor, you are solely responsible for:

• Product listings (accuracy, images, descriptions)
• Pricing and availability
• Product quality and authenticity
• Order fulfillment and delivery
• Customer communication

📌 You must ensure all listings are:

• Honest and not misleading
• Legal and compliant
• Up-to-date

🚫 3. Prohibited Products & Activities

Vendors are NOT allowed to list:

• Illegal or counterfeit goods
• Stolen items
• Dangerous or restricted products
• Offensive or misleading content

❌ Prohibited actions include:

• Fake listings
• Price manipulation
• Fraudulent transactions
• Misrepresentation of products

📦 4. Orders, Shipping & Delivery

Vendors must:

• Process orders promptly
• Deliver within agreed timelines
• Clearly communicate delays

📌 You are responsible for:

• Packaging
• Shipping costs (unless stated otherwise)
• Delivery risks

🔄 5. Returns & Refunds

Vendors must:

• Clearly state their return/refund policy
• Handle return requests professionally
• Process refunds where applicable

👉 HahuExpress may assist in disputes but is not responsible for refunds.

⭐ 6. Ratings & Reviews

Customers may leave reviews based on their experience.

• Vendors must NOT manipulate reviews
• Fake ratings or feedback are strictly prohibited

📌 Repeated negative feedback may result in account action.

💰 7. Fees & Payments

• Listing products may be free or paid (depending on platform rules)
• Vendors are responsible for any applicable service fees

👉 Payment terms will be communicated separately (if applicable).

📢 8. Advertising & Promotions

Vendors may promote their products, but must:

• Provide truthful information
• Avoid spam or misleading ads

⚠️ 9. Account Suspension & Termination

We may suspend or terminate vendor accounts if:

• Policies are violated
• Fraud or illegal activity is detected
• Customer complaints are excessive

👉 Serious violations may lead to permanent bans.

⚖️ 10. Limitation of Liability

HahuExpress is not liable for:

• Product defects
• Delivery issues
• Vendor-customer disputes

We act only as a platform connecting buyers and sellers.

🔐 11. Data Protection

Vendors must:

• Respect customer privacy
• Not misuse personal data
• Follow applicable data protection laws

🔄 12. Policy Updates

We may update this policy at any time.

Continued use of the platform means acceptance of updated terms.

📞 Contact Us

For vendor-related questions:

• 📧 Email: [email protected]
• 📞 Phone: +251713487111
• 📍 Location: Addis Ababa, Ethiopia