🔄 Return & Refund Policy for HahuExpress

Last Updated: February 6, 2026

Thank you for using HahuExpress.

We aim to provide a safe and reliable platform for buyers and sellers across Ethiopia. Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds.

⚠️ Important Notice (Marketplace Model)

HahuExpress operates as a multi-vendor marketplace.

👉 This means:

• Products are sold by independent third-party vendors
• We are not the direct seller of most items

📌 Therefore, return and refund policies may vary by vendor.

🔁 1. Order Cancellation Rights

You may request to cancel an order:

• Within 30 days of receiving the product
• Without providing a reason

📞 To request cancellation:

• 📧 Email: [email protected]
• 📞 Phone: +251713487111
• 📍 Address: Bole Sub City, Addis Ababa, Ethiopia

👉 Refunds are processed within 14 days after returned goods are received.

📦 2. Conditions for Returns

To qualify for a return:

✔ The item must be purchased within 30 days
✔ The item must be in original condition and packaging

❌ Non-Returnable Items

The following items are not eligible:

• Customized or personalized products
• Perishable goods
• Opened hygiene/health items
• Items mixed with other products after delivery

👉 Vendors may have additional restrictions.

🚚 3. Returning Goods

• You are responsible for return shipping costs
• You bear the risk of loss or damage during return

📍 Return Address:

Bole Sub City, Addis Ababa, Ethiopia

👉 We recommend using:

• Trackable shipping
• Insured delivery

📌 No refund will be issued without:

• Receiving the item OR
• Proof of delivery

⚠️ 4. Damaged or Defective Items

If you receive a damaged or defective product:

👉 Contact us immediately

We will:

• Assist with vendor communication
• Help facilitate replacement or refund (if applicable)

🎁 5. Gifts

• If marked as a gift → store credit issued
• If not marked → refund goes to original buyer

⚖️ 6. Vendor Responsibility

Since HahuExpress is a platform:

• Vendors are responsible for:
  • Product quality
  • Return acceptance
  • Refund processing

👉 We may assist—but are not liable for vendor decisions.

📞 Contact Us

If you have questions about this policy:

• 📧 Email: [email protected]
• 📞 Phone: +251713487111
• 📍 Address: Bole Sub City, Addis Ababa, Ethiopia

✅ Final Note

By using HahuExpress, you agree to this Return & Refund Policy.