Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. The types of data we collect include:

• Personal Identification Information: Name, email address, phone number, billing address, and shipping address provided when registering an account or placing an order.
• Vendor Information: Business details, contact information, and payment/payout details required for merchants selling on our Platform.
• Transaction Data: Details about orders, purchases, returns, and buyer-vendor communications processed through the Platform.
• Technical & Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, and access times collected automatically during your visit.

2. How We Use Your Information

We use the collected information for the following business and operational purposes:

• To create, manage, and secure your user or vendor account.
• To facilitate orders, deliveries, and communication between buyers and independent vendors.
• To improve website functionality, user experience, and customer support.
• To detect, prevent, and address fraud, security breaches, or prohibited activities.
• To send important service updates, order notifications, and (where permitted) promotional communications.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Marketplace Vendors: When you purchase an item, necessary details (such as your name, phone number, and delivery address) are shared with the respective Vendor to fulfill and deliver your order.
• Service Providers: With trusted third-party providers who assist us in operating our platform, conducting business, or servicing you (e.g., hosting, analytics, payment processing).
• Legal Compliance: When required by law, court order, or governmental regulation in Ethiopia to protect our rights, users, or public safety.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, keep your shopping cart active, and analyze site traffic. You can choose to disable cookies through your individual browser settings, though doing so may affect the functionality of certain features on our Website.

5. Google AdSense & Third-Party Advertising

We use Google AdSense and other third-party advertising companies to serve ads when you visit our Website.

• Third-party vendors, including Google, use cookies (such as the DoubleClick DART cookie) to serve ads based on a user's prior visits to our Website or other websites on the internet.
• Google's use of advertising cookies enables it and its partners to serve personalized ads to our users based on their visit to HahuExpress and/or other sites on the Internet.
• Users may opt out of personalized advertising by visiting Google Ads Settings.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal and tax obligations, resolve disputes, and enforce our marketplace agreements.

7. Your Privacy Rights

Depending on applicable laws, you have the right to:

• Access, review, and update your account and personal information at any time.
• Request the correction of inaccurate or incomplete personal data.
• Request the deletion of your account and personal data, subject to legal and transactional retention requirements.
• Opt out of receiving marketing and promotional messages from us.

8. Children’s Privacy

Our Platform is not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Data Security

We implement appropriate technical, administrative, and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Updates to This Privacy Policy

We may update or revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any changes will be posted prominently on this page with an updated "Last Updated" revision date. Your continued use of the Platform after any modifications indicates your acceptance of the updated Privacy Policy.